Complaints and commendations

Your feedback is very important to us and any concerns or recommendations are taken very seriously. We want to know when you think we should be performing better but we would also like to know when you think we have done something well.

There are several ways to leave us feedback. You may follow our complaints procedure, leave us feedback via the on-line form, leave us a public comment on the NHS Choices website, or fill out a feedback form in reception.

Patients who have a comment or complaint which cannot be resolved locally with the practice can contact the NHS Complaints Advocacy Service using the details below:

NHS England, PO Box 16738, Redditch, B97 9PT


Telephone: 0300 311 22 33 (this is charged as a local rate call)





Patients may wish to visit and leave their NHS 111 feedback or personal story online. They can also contact the relevant 111 services using the details below:

By email (preferred):

By fax (safehaven): 020 8962 4401

By post: 111 Clinical Governance Lead, c/o LCW, St Charles Centre for Health and Wellbeing, Exmoor Street, London W10 6DZ


Harmoni/Care UK

Patients wishing to feedback should do so via Email (preferred):

Fax (safehaven): 02073875652

Post: Admin- HARMONI HS, The Bloomsbury Building, St Pancras Hospital, and 4 St Pancras Way, London NW1 0PE

Or if they prefer to speak to someone, please contact 02073916388. Please note calls to this number are recorded.